The KP Digital Transformation Strategy 2030 aims to build a fully digital, citizen-centric government through smart services, AI integration, and inclusive digital platforms. This strategic pillar focuses on transforming public service delivery, enhancing transparency, and promoting ease of access for all citizens.

1. Digital Public Service Delivery & Governance Framework

• Unified Digital Service Framework: Standardized policies for automation, integration, and governance.
• DASTAK Platform: One-window e-service portal for citizens and businesses.
• Voice2Gov: Voice-based service access for low-literacy users.
• AI Dashboards & Real-Time Tracking: For service performance, citizen interaction, and two-way communication.
• Integrated Helpline: A single number for all services and feedback.

2. Citizen Facilitation & One-Window Service Hubs

• Citizen Facilitation Centers (CFCs): Physical and mobile centers for public services.
• Franchise Model: Local entrepreneurs operating service centers.
• AI Chatbots & Sentiment Analysis: Real-time support and service improvement.
• Inclusive Centers: Women and minority-friendly, multilingual, and accessible facilities.

3. Citizen Feedback & Participatory Governance

• AI-Based Feedback & Sentiment Analysis: Service ratings, social media monitoring, and trust measurement.
• Participatory Budgeting: Citizen-driven policymaking and budget planning.
• Gamified Engagement: Rewards for citizen participation in governance.

4. Public Outreach & Right to Information (RTI)

• Digital RTI Portal & Open Data Access: Real-time info requests and data for researchers.
• AI-Driven Awareness Campaigns: Via SMS, social media, IVR in Urdu, Pashto, and English.
• Open Budget Dashboards: Real-time public expenditure and performance tracking.

5. Regulatory Measures & AI Compliance

• Smart City Surveillance: AI-based monitoring for illegal encroachments, construction, and traffic violations.
• Green KP Initiatives: AI tracking for waste, water, forest, and carbon management.
• Automated Fines & Smart Alerts: e-Challans, traffic updates, and disaster advisories via DASTAK.

6. Digital Inclusion & Accessibility

• Assistive Technologies: Voice navigation, gesture-based UI, and sign language tools.
• AI Digital Literacy Programs: Especially for women, persons with disabilities, and rural populations.
• Good Citizen Programs: Citizen involvement in anti-corruption, clean/green KP, and market monitoring.

The KP Digital Transformation Strategy 2030 is a bold move toward efficient, inclusive, and AI-powered governance, ensuring all citizens – regardless of location or ability – can access high-quality digital public services.