Date happened
21st Mar, 2022

Khyber Pakhtunkhwa Information Technology Board (KPITB) in collaboration with NADRA is establishing 7 Citizens Facilitation centers (CFCs) at District Head Quarters with the aim of provision of all the government services under one roof. CFC centers will initially facilitate the citizens with 19 services which will be extended very soon. CFC centers will provide convenience to citizens by eliminating multiple visits to different departments. The centers will be well furnished, neat & clean environment to ensure transparency & accountability and will treat the citizens with dignity. Performance monitoring of CFCs will be tracked by the honorable Chief Minister for ensuring timely service delivery. The project will be further extended to other districts in phase two.  

In accordance with the Prime Minister’s vision of Digital Pakistan, MOU is signed between KPITB and NADRA for the establishment of Citizen Facilitation Centers(CFC). KPITB will establish centers on divisional Headquarters to facilitate the citizens and set a standardized foundation for transparency, efficiency and corruption-free quality service delivery. Citizen Facilitation Centers envision the digital transformation to improve the citizens' quality of life and economic well-being by ensuring the availability of modern, affordable, and reliable digital services.

CFC’s mandate is the availability of public-facing services under one roof through one window platform. It makes sure enhanced public service delivery by inculcating innovative solutions. The citizens will be empowered with the authority to check their requested service status and lodge complaints accordingly. The performance will be monitored through a centralized dashboard reporting platform for the honorable Chief Minister, Ministers, and Executives. Through these centers, the service delivery is enhanced and accelerated with convenience. The online provision of services through CFC not only extends the provision of services to unserved people but also eliminates multiple visits to departments.

Salient Features:

  • Availability of all government services under one roof.
  • Improved Service Delivery
  • Empowering Citizens
  • Enhanced Transparency & Accountability 
  • Streamline Transaction Procedures