In a significant step toward digital transformation and participatory governance, the Honorable Chief Minister of Khyber Pakhtunkhwa has launched the “Ekhtyar” portal. This cutting-edge initiative, developed by the Khyber Pakhtunkhwa Information Technology Board (KPITB), is designed to empower citizens by providing a platform for real-time complaints and feedback. The launch of Ekhtyar demonstrates KPITB's commitment to digital innovation, ensuring that technology is used to improve public service delivery and foster transparency in governance.
Enhancing Good Governance through Real-Time Complaint Redressal
The Ekhtyar portal introduces an innovative digital transformation in the complaint redressal process. It allows citizens to submit complaints, which can be monitored by the Chief Minister in real-time. This system is not just about addressing grievances, but also serves as an important tool for identifying inefficiencies and weaknesses in public service delivery. Through digital innovation, the portal enhances accountability by enabling the government to track performance and evaluate public sector departments and officers more effectively.
A Step Forward for Inclusive Governance
Ekhtyar is a leap forward in ensuring that citizens' voices are heard and acted upon quickly. By leveraging digital transformation, this platform offers a more inclusive, responsive, and efficient government service. It strengthens the relationship between the public and the government, ensuring that Khyber Pakhtunkhwa remains at the forefront of digital innovation in governance.