Happenings at KPITB

We are excited to announce the launch of Workaround Abbottabad, the second business process outsourcing (BPO) facility by the Khyber Pakhtunkhwa Information Technology Board (KPITB). Workaround Abbottabad is a sister facility of Workaround Peshawar, the country first government-owned BPO facility.

Workaround Abbottabad is located in the scenic city of Abbottabad, which is known for its natural beauty, pleasant climate, and strategic location on the Karakoram Highway. Our facility is equipped with state-of-the-art technology, security, and infrastructure, ensuring that your data and processes are safe and reliable.

Why Choose Workaround Abbottabad?

At Workaround Abbottabad, we believe in delivering excellence and value to our clients. We are committed to providing you with customized and flexible solutions that suit your specific needs and budget. Here are some of the benefits of choosing Workaround Abbottabad as your BPO partner:

• Comfortable and convenient work environment: Our facility is located near public transport, making it easy for you and your employees to commute. We also maintain a safe and secure environment, with basic security measures and biometric access. Our work space is designed to create a professional and productive ambiance, with ergonomic furniture, high speed internet, and 24/7 power backup.
• Access to a pool of talented and skilled workers: Our facility is situated within the educational clusters of Abbottabad, giving you access to a pool of talented and skilled workers.
• Gender and disability inclusive employer: We are proud to be a gender and disability inclusive employer, with ramps, elevators, and accessible restrooms. We also have a diverse and inclusive culture that respects and values everyone’s contributions and perspectives.
• Additional amenities: We also offer additional amenities for your convenience, such as a prayer/masjid area, a cafeteria, and a fully equipped conference room.

Open House event at Durshal Access Mingora Swat held on Thursday, December 14th. It was truly a pleasure to host this event at the facility located on Qambar Bypass Road, near SPS College Mingora, Swat.

Experience the Durshal Access

At Durshal Access, we take pride in offering a warm and inviting ambiance marked by a contemporary and functional design. Our facility is thoughtfully crafted to adapt to various work styles, providing dedicated desks, private offices, and collaborative spaces tailored to meet your professional needs.

Unmatched Amenities

To enhance your work experience, Durshal Access provides a host of high-quality amenities, including:

• High-Speed Internet: Stay connected with our lightning-fast internet service.

• Ergonomic Furniture: Comfort meets productivity with our carefully selected ergonomic furniture.

• Advanced Meeting Rooms: Conduct meetings seamlessly with cutting-edge technology in our well-equipped meeting rooms.

• Cafeteria: Recharge and refuel at our on-site cafeteria offering a variety of refreshments.

• Masjid: Find tranquility and reflection in our dedicated prayer space.

Connecting, Innovating, Empowering

The Open House event was a fantastic opportunity for us to connect, foster innovation, and empower the vibrant community at Durshal Access. We are dedicated to providing an inclusive environment where collaboration thrives and success is nurtured.

Explore Durshal Access

If you couldn't make it to the Open House event, we invite you to explore Durshal Access Mingora Swat. Discover the unparalleled opportunities that await you in our dynamic and supportive community.

We are delighted to share that KPITB’s Flood Response App has received the esteemed Pasha ICT Gold Award in the Government Digital Services Category. This accomplishment stands as a remarkable milestone and underscores the unwavering commitment and diligence exhibited by our dedicated team.

The Flood Response App, an innovative solution crafted by KPITB, serves as a vital tool to assist individuals in reporting incidents in flood-affected areas. This user-friendly application empowers users to effortlessly upload images or capture photos within the app, share their real-time location, and report incidents promptly. User can conveniently access the app for download on the Google Play Store.

This accolade serves as a testament to the team's relentless hard work and dedication, showcasing our commitment to delivering inventive solutions for the benefit of the people of Khyber Pakhtunkhwa. We take immense pride in the team’s achievements and eagerly anticipate more successes on the horizon.

We remain dedicated to providing cutting-edge solutions that positively impact our community. We look forward to achieving more milestones and advancing our mission of innovation in the future.

KPITB, in a momentous step towards improved governance, has partnered with Home Department to digitize its essential government functions.
This collaboration aims to modernize public services by streamlining processes like arms licensing, foreigner NOC automation, and charitable commission digitization.
The initiative emphasizes efficiency, transparency, and citizen welfare, reflecting the government's dedication to leveraging technology for positive change. As the partnership gains momentum, the entities are committed to continuous improvement, setting a precedent for digital initiatives across the country.

KPITB achieved a significant milestone in KP's Digital Transformation by partnering with the Food Department Khyber Pakhtunkhwa.
The food infrastructure is now digitized and automated, enabling transparent wheat and flour transportation between Khyber Pakhtunkhwa and Punjab. This first-of-its-kind interprovincial Digital System ensures authorized supply, preventing misuse and ensuring a smooth chain within KP.
We thank Punjab Information Technology Board (PITB) for seamlessly integrating Punjab's wheat supply chain with the e-permit system.

A significant milestone for us at KPITB, as we, in collaboration with Code for Pakistan hosted a successful Demo Day & Job Fair for our KP Women Civic Digital Internship Program at Durshal.
Our dedicated interns, many hailing from underrepresented regions of Khyber Pakhtunkhwa, showcased their impressive work on various #civictech projects they've been developing over the last six months.
Our commitment to digital governance initiatives and job creation for the vibrant youth of Khyber Pakhtunkhwa remains unwavering. The online nature of our KP Women Civic Digital Internship Program has allowed these talented women to build their tech careers right from their homes, proving that physical boundaries can't limit ambition and talent.

Khyber Pakhtunkhwa Information Technology Board (KPITB) has signed an agreement with Konnect by HBL to provide citizens with online payment options through KPITB's integrated payment gateway.
This collaboration aims to revolutionize public service delivery by offering secure and convenient payment methods. Citizens will have the ease of paying for public services at their fingertips while ensuring transparency in public payments. The integrated payment gateway will provide multiple payment options for citizens to choose from, tailored to their preferences. Konnect by HBL, as a key operator in the sector, is proudly onboard, and this partnership will greatly benefit the public.

KPITB conducted a comprehensive training session on Khyber Pakhtunkhwa's official Web Portal and Assami Online Job Platform. Focal persons from various government departments, directorates, DC offices, and autonomous bodies attended and received hands-on training.
The KP Web Portal is a one-stop-shop for citizens to access updated and authentic information, while the Assami job platform makes applying for government jobs easier than ever before.

Congratulations to the graduating startups, interns, and students who received recognition at the ceremony for Digital Skills & Economy Initiatives. Your hard work and dedication make us proud, and we are excited to witness your future achievements.

During the ceremony, we also celebrated the launch of the KP Super App and Health Information Management System (HMIS). Additionally, we signed Memorandums of Understanding (MoUs) with Code for Pakistan, University of Malakand, and Kohat University of Science & Technology.

This event marks a significant step forward in our commitment to promoting digital skills, fostering innovation, and strengthening collaborations with esteemed partners. We look forward to the positive impact these initiatives and partnerships will have on the digital landscape of the region

To facilitate government departments with an integrated payment gateway system, KPITB signed a contract with easypaisa.
KPITB will provide an interface for the relevant departments to reconcile digital payments where departments can register their services and collect digital payments via Web or Mobile application. Through a unified and integrated payment gateway interface service, government departments can accept digital payments from all service providers in Pakistan without going into contract with every individual digital payment service provider in the most convenient way possible.

KPITB signs contract with JazzCash to facilitate government departments with an integrated payment gateway system.
KPITB will provide an interface for the relevant department to reconcile digital payments where departments can register their services and collect digital payments via Web or Mobile application. Through a unified and integrated payment gateway interface service, government departments can accept digital payments from all service providers in Pakistan without going into contract with every individual digital payment service provider in the most convenient way possible.

In order to accelerate innovation within the KP Government, The Khyber Pakhtunkhwa Information Technology Board (KPITB) has signed a Memorandum of Understanding (MoU) with Amazon Web Services (AWS) to advance its journey towards digital transformation.
The MoU will enable the KP Government to understand the application of cloud technology to improve efficiency, reliability, and security at a lower cost. To serve this purpose, Amazon Web Services is developing a training plan to upskill government personnel, build cloud competency, and contribute to workforce development. This will encourage experimentation with new ideas within the KP Government and the ability to deliver new citizen services more quickly and at a reduced cost.

A Graduation Ceremony was held for the 7th cycle KP Government Innovation Fellowship Program & 1st cycle of the KP Women Civic Internship Program.
A total of 19 Fellows and 9 Women Interns graduated from the programs. The ceremony also showcased the digital solutions and online platforms developed for different government departments of KP. During the duration of the six months' programs, the Fellows & Interns worked on nine software solutions for seven government departments of KP, which included:
Mobile App & Website
For Food Safety & Halal Food Authority KP
Case Management System for Advocate General Office KP
Online Mercy Petition System for Inspectorate General Prisons KP
Online Complaint Redressal System for Public Safety & Police Complaints Commission
Membership Registration System & Website for Directorate of Sports KP
Monitoring & Evaluation System for KP IT Board
And Providing Support and Maintenance to the Lab Information Management System of the Livestock & Dairy Research Department KP.
We congratulate the graduating Fellows and Interns and hope the digital solutions developed under these programs will positively impact citizens' access to government services and enable the government departments to move towards digitization.

Khyber Pakhtunkhwa Information Technology Board (KPITB) in collaboration with NADRA is establishing 7 Citizens Facilitation centers (CFCs) at District Head Quarters with the aim of provision of all the government services under one roof. CFC centers will initially facilitate the citizens with 19 services which will be extended very soon. CFC centers will provide convenience to citizens by eliminating multiple visits to different departments. The centers will be well furnished, neat & clean environment to ensure transparency & accountability and will treat the citizens with dignity. Performance monitoring of CFCs will be tracked by the honorable Chief Minister for ensuring timely service delivery. The project will be further extended to other districts in phase two.  

In accordance with the Prime Minister’s vision of Digital Pakistan, MOU is signed between KPITB and NADRA for the establishment of Citizen Facilitation Centers(CFC). KPITB will establish centers on divisional Headquarters to facilitate the citizens and set a standardized foundation for transparency, efficiency and corruption-free quality service delivery. Citizen Facilitation Centers envision the digital transformation to improve the citizens' quality of life and economic well-being by ensuring the availability of modern, affordable, and reliable digital services.

CFC’s mandate is the availability of public-facing services under one roof through one window platform. It makes sure enhanced public service delivery by inculcating innovative solutions. The citizens will be empowered with the authority to check their requested service status and lodge complaints accordingly. The performance will be monitored through a centralized dashboard reporting platform for the honorable Chief Minister, Ministers, and Executives. Through these centers, the service delivery is enhanced and accelerated with convenience. The online provision of services through CFC not only extends the provision of services to unserved people but also eliminates multiple visits to departments.

Salient Features:

• Availability of all government services under one roof.
• Improved Service Delivery
• Empowering Citizens
• Enhanced Transparency & Accountability 
• Streamline Transaction Procedures