Happenings at KPITB

KPITB recently organized a workshop focused on cyber security resilience and preparedness, aimed at helping government departments bolster their defenses against evolving cyber threats. As digital systems become increasingly integral to public service delivery, safeguarding these systems from cyber incidents has never been more critical. This workshop was a crucial step in ensuring that Khyber Pakhtunkhwa's government entities are equipped to secure their digital assets and maintain the continuity of vital public services.
Enhancing Cyber Security Preparedness Across Government Departments
The session provided essential insights into strategies that government departments can implement to enhance their cyber security. Participants were educated on best practices to prevent and respond to cyber incidents, ensuring that government data is protected, and services remain uninterrupted. The workshop covered a variety of topics, from risk management and threat identification to creating response plans for potential cyberattacks, equipping the departments with the knowledge to create resilient cyber infrastructures.
Investing in Cyber Security Education and Expertise
In addition to the practical strategies discussed, KPITB also awarded participants vouchers for internationally recognized cyber security courses. These courses are designed to further enhance the participants' expertise and prepare them to tackle cyber threats more effectively. This investment in education and skill development will ensure that the teams responsible for securing Khyber Pakhtunkhwa’s digital assets are highly trained and ready to meet the challenges of the digital age.
A Step Towards a Secure Digital Future
This workshop is a significant milestone in Khyber Pakhtunkhwa’s journey toward building a secure, digitally resilient future. With cyber security becoming an essential component of modern governance, KPITB’s efforts to equip government departments with the tools and knowledge needed to protect their systems will ensure that the province is well-prepared to face the digital challenges of tomorrow. Through continued education and investment in cyber security, Khyber Pakhtunkhwa is reinforcing its commitment to protecting citizens and public services in the digital era.

Khyber Pakhtunkhwa is taking a significant leap forward in information communication technology (ICT) by hosting a consultative session at the Khyber Pakhtunkhwa Information Technology Board (KPITB). The session focused on the "Khyber Pakhtunkhwa Digital Proficiency and Competence Spectrum 2024," a strategic initiative designed to elevate digital skills in higher education across the province. This initiative is a vital part of the province's digital transformation efforts, ensuring that students are well-prepared for the rapidly evolving global digital economy.
Bridging the Gap in ICT Education
The session brought together key stakeholders from academia, industry, and government to discuss ways to bridge existing gaps in ICT education. One of the primary topics of discussion was the alignment of academic programs with industry needs, ensuring that graduates possess the relevant skills to excel in the workforce. The session also explored strategies to boost career readiness and strengthen digital learning pathways, offering students a more direct route to success in the technology-driven job market.
A Key Step Toward Khyber Pakhtunkhwa's Digital Transformation Roadmap 2030
This consultative session is an essential step in formulating the Khyber Pakhtunkhwa Digital Transformation Roadmap 2030. By enhancing ICT education and developing digital competencies, the province is laying the groundwork for its graduates to thrive in an increasingly digital world. With these efforts, Khyber Pakhtunkhwa is positioning its youth to lead the charge in information communication technology, fostering innovation and contributing to the global digital economy.

Khyber Pakhtunkhwa is taking significant strides towards digital governance, and the recent "Khyber Pakhtunkhwa Digital Governance Outlook 2024" workshop is a testament to this transformation. Organized by KPITB, this workshop brought together representatives from 35 government departments to analyze the existing IT capacity across the province. This critical exercise will form the foundation for the Vision 2030 roadmap, ensuring the province is equipped for a future driven by digital innovation.
Shaping the Future of Digital Governance
With the guidance of Chief Minister Mr. Ali Amin Khan Gandapur, this initiative aligns with his vision for good governance, which prioritizes efficiency, transparency, and accountability. By assessing the IT capabilities of various government departments, KPITB is laying the groundwork for an advanced digital governance framework that will empower the people of Khyber Pakhtunkhwa.
A Digitally Empowered Future for Khyber Pakhtunkhwa
This collaborative effort marks a pivotal step in Khyber Pakhtunkhwa's journey to becoming a digitally empowered region. With the Vision 2030 framework in place, the province is poised to deliver more efficient, transparent, and accountable public services, ensuring that the future of governance in Khyber Pakhtunkhwa is firmly rooted in digital governance. Together, we are building a brighter, digitally enhanced future for the people of Khyber Pakhtunkhwa.

We are proud to announce that the Khyber Pakhtunkhwa Information Technology Board (KPITB) has won the prestigious Gold Award at the Pasha ICT Awards. The Dastak initiative, developed by KPITB, was recognized for its outstanding contributions under the Digital Government and Government and Citizen Services category. This recognition, among 1,200 nominations from five main categories, highlights the province’s leadership in digital innovation.
Dastak Initiative: A Key Driver of Digital Transformation
The Dastak initiative has revolutionized citizen engagement and government service delivery in Khyber Pakhtunkhwa, aligning with the government's commitment to digital innovation. By simplifying access to public services, Dastak has made it easier for citizens to interact with government departments, ensuring efficiency, transparency, and better governance.
Khyber Pakhtunkhwa at the Forefront of the Digital Revolution
Winning the Gold Award at the Pasha ICT Awards places Khyber Pakhtunkhwa firmly at the forefront of Pakistan’s digital transformation journey. This achievement not only acknowledges the remarkable work of KPITB but also underscores the province's role as a leader in driving digital innovation in government services.

In a significant step toward digital transformation and participatory governance, the Honorable Chief Minister of Khyber Pakhtunkhwa has launched the “Ekhtyar” portal. This cutting-edge initiative, developed by the Khyber Pakhtunkhwa Information Technology Board (KPITB), is designed to empower citizens by providing a platform for real-time complaints and feedback. The launch of Ekhtyar demonstrates KPITB's commitment to digital innovation, ensuring that technology is used to improve public service delivery and foster transparency in governance.
Enhancing Good Governance through Real-Time Complaint Redressal
The Ekhtyar portal introduces an innovative digital transformation in the complaint redressal process. It allows citizens to submit complaints, which can be monitored by the Chief Minister in real-time. This system is not just about addressing grievances, but also serves as an important tool for identifying inefficiencies and weaknesses in public service delivery. Through digital innovation, the portal enhances accountability by enabling the government to track performance and evaluate public sector departments and officers more effectively.
A Step Forward for Inclusive Governance
Ekhtyar is a leap forward in ensuring that citizens' voices are heard and acted upon quickly. By leveraging digital transformation, this platform offers a more inclusive, responsive, and efficient government service. It strengthens the relationship between the public and the government, ensuring that Khyber Pakhtunkhwa remains at the forefront of digital innovation in governance.

Khyber Pakhtunkhwa is embracing digital innovation with the launch of a fully digitized Motor Vehicle Registration and Universal Number Plate System, developed by KPITB in collaboration with the KP Excise Department. Under the leadership of Chief Minister Mr. Ali Amin Khan Gandapur, this innovative system marks a significant step toward modernizing public services in the province, all in line with Vision 2030. Developed in just two months, the system is now available to walk-in citizens, offering a more efficient, transparent, and user- friendly service.
Seamless Digital Innovation for Vehicle Registration and Ownership Transfer
Starting October 1st, citizens can now easily apply for vehicle registration, transfer ownership, and pay applicable fees online through the Dastak app. This user-friendly platform allows for complete digitization of the motor vehicle registration process, ensuring greater convenience and accessibility for all residents of Khyber Pakhtunkhwa. The integration of digital innovation into public services not only saves time but also reduces the hassle traditionally associated with such processes.
Enhanced Transparency and Convenience with Paymir and NADRA Verification
This new system also integrates online payments through the Paymir platform, ensuring secure and hassle-free fee payments. In addition, NADRA verification and a unified vehicle database further enhance the transparency and reliability of the system, reducing the risk of fraud and errors. The use of digital tools ensures that the entire process—from payment application—is straightforward and trustworthy.
A Game-Changer for Public Services in Khyber Pakhtunkhwa
This initiative is a game-changer for public service delivery in Khyber Pakhtunkhwa. By leveraging digital innovation, the KP government is setting a new standard for convenience, efficiency, and transparency in motor vehicle registration services. Citizens can now benefit from faster, secure, and more accessible services, making this a key milestone in the ongoing digital transformation of the province.

Khyber Pakhtunkhwa is embracing digital innovation to transform public service delivery. The recent signing of a Memorandum of Understanding (MOU) between the Khyber Pakhtunkhwa Information Technology Board (KPITB) and the Local Government, Elections, and Rural Development (LGERD) Department is a landmark step in automating the entire local government system under Vision 2030. With Chief Minister Mr. Ali Amin Khan Gandapur leading the charge, this initiative marks the beginning of a comprehensive transformation of governance in the province. The ceremony was attended by key leaders, including Minister Local Government Mr. Arshad Ayub, Secretary of Local Government Mr. Daud Khan, and Secretary ST&IT Ms. Syeda Tanzeela.
Key Aspects of the Digital Innovation in Local Government Automation
The automation of local government functions through digital innovation is set to enhance efficiency, transparency, and accountability. The initiative focuses on key areas that will create a seamless, modernized governance structure for the province.
Enhanced Financial Transparency through the Financial Record Management System (FRMS)
A core component of this digital innovation is the Financial Record Management System (FRMS), designed to improve financial transparency. By automating financial record-keeping, this system will allow for real-time tracking of public funds, ensuring transparency and reducing the potential for errors or corruption. Citizens will also benefit from easy access to public financial information, promoting accountability.
Streamlined Auction and Bidding Processes with Digital Innovation
Digital innovation is transforming the auction and bidding processes by automating these functions. By transitioning to online platforms, the provincial government will not only speed up these processes but also ensure fairness and transparency. This move to a digital system will reduce administrative burdens and enhance the efficiency of government procurement activities.
Digitized Property Management and Building Plan Approvals
Through digital innovation, KPITB and LGERD have digitized the process of property management and building plan approvals. This system will allow citizens and developers to submit applications and track progress online, making the entire process more efficient and accessible. Eliminating paper-based systems, this initiative reduces delays and increases service delivery speed.
Improved Project Tracking with Integrated Development Project Management System (iDPMS)
The Integrated Development Project Management System (iDPMS) is a key aspect of this digital innovation. This system enables better tracking of development projects, allowing government officials and the public to monitor progress in real-time. The system ensures that projects are completed on time and within budget, promoting transparency and accountability in government operations.
Simplified Payments and Increased Revenue Collection through Paymir
Digital innovation in payments comes with the introduction of Paymir, a platform that simplifies the payment process for citizens. By integrating digital payment systems, Paymir allows citizens to pay taxes, fees, and other charges online, streamlining revenue collection. This system increases convenience for citizens and enhances revenue generation for the government.
A Comprehensive Digital Innovation Strategy for Improved Governance
This initiative under Vision 2030 is a transformative approach to modernizing local governance. By adopting digital innovation, KPITB and LGERD are revolutionizing key aspects of public service delivery, including financial management, project tracking, and property services. The integration of digital systems will lead to more efficient, transparent, and accountable local governance, improving the overall experience for citizens.
Through this comprehensive digital innovation strategy, Khyber Pakhtunkhwa is setting the stage for a modern, efficient government that is equipped to meet the demands of the digital age. As KP continues to lead the way in digital transformation, this initiative is a model for other provinces to follow in creating a smarter, more responsive local government system.

We are excited to announce the launch of Workaround Abbottabad, the second business process outsourcing (BPO) facility by the Khyber Pakhtunkhwa Information Technology Board (KPITB). Workaround Abbottabad is a sister facility of Workaround Peshawar, the country first government-owned BPO facility.

Workaround Abbottabad is located in the scenic city of Abbottabad, which is known for its natural beauty, pleasant climate, and strategic location on the Karakoram Highway. Our facility is equipped with state-of-the-art technology, security, and infrastructure, ensuring that your data and processes are safe and reliable.

Why Choose Workaround Abbottabad?

At Workaround Abbottabad, we believe in delivering excellence and value to our clients. We are committed to providing you with customized and flexible solutions that suit your specific needs and budget. Here are some of the benefits of choosing Workaround Abbottabad as your BPO partner:

• Comfortable and convenient work environment: Our facility is located near public transport, making it easy for you and your employees to commute. We also maintain a safe and secure environment, with basic security measures and biometric access. Our work space is designed to create a professional and productive ambiance, with ergonomic furniture, high speed internet, and 24/7 power backup.
• Access to a pool of talented and skilled workers: Our facility is situated within the educational clusters of Abbottabad, giving you access to a pool of talented and skilled workers.
• Gender and disability inclusive employer: We are proud to be a gender and disability inclusive employer, with ramps, elevators, and accessible restrooms. We also have a diverse and inclusive culture that respects and values everyone’s contributions and perspectives.
• Additional amenities: We also offer additional amenities for your convenience, such as a prayer/masjid area, a cafeteria, and a fully equipped conference room.

Open House event at Durshal Access Mingora Swat held on Thursday, December 14th. It was truly a pleasure to host this event at the facility located on Qambar Bypass Road, near SPS College Mingora, Swat.

Experience the Durshal Access

At Durshal Access, we take pride in offering a warm and inviting ambiance marked by a contemporary and functional design. Our facility is thoughtfully crafted to adapt to various work styles, providing dedicated desks, private offices, and collaborative spaces tailored to meet your professional needs.

Unmatched Amenities

To enhance your work experience, Durshal Access provides a host of high-quality amenities, including:

• High-Speed Internet: Stay connected with our lightning-fast internet service.

• Ergonomic Furniture: Comfort meets productivity with our carefully selected ergonomic furniture.

• Advanced Meeting Rooms: Conduct meetings seamlessly with cutting-edge technology in our well-equipped meeting rooms.

• Cafeteria: Recharge and refuel at our on-site cafeteria offering a variety of refreshments.

• Masjid: Find tranquility and reflection in our dedicated prayer space.

Connecting, Innovating, Empowering

The Open House event was a fantastic opportunity for us to connect, foster innovation, and empower the vibrant community at Durshal Access. We are dedicated to providing an inclusive environment where collaboration thrives and success is nurtured.

Explore Durshal Access

If you couldn't make it to the Open House event, we invite you to explore Durshal Access Mingora Swat. Discover the unparalleled opportunities that await you in our dynamic and supportive community.

We are delighted to share that KPITB’s Flood Response App has received the esteemed Pasha ICT Gold Award in the Government Digital Services Category. This accomplishment stands as a remarkable milestone and underscores the unwavering commitment and diligence exhibited by our dedicated team.

The Flood Response App, an innovative solution crafted by KPITB, serves as a vital tool to assist individuals in reporting incidents in flood-affected areas. This user-friendly application empowers users to effortlessly upload images or capture photos within the app, share their real-time location, and report incidents promptly. User can conveniently access the app for download on the Google Play Store.

This accolade serves as a testament to the team's relentless hard work and dedication, showcasing our commitment to delivering inventive solutions for the benefit of the people of Khyber Pakhtunkhwa. We take immense pride in the team’s achievements and eagerly anticipate more successes on the horizon.

We remain dedicated to providing cutting-edge solutions that positively impact our community. We look forward to achieving more milestones and advancing our mission of innovation in the future.

KPITB, in a momentous step towards improved governance, has partnered with Home Department to digitize its essential government functions.
This collaboration aims to modernize public services by streamlining processes like arms licensing, foreigner NOC automation, and charitable commission digitization.
The initiative emphasizes efficiency, transparency, and citizen welfare, reflecting the government's dedication to leveraging technology for positive change. As the partnership gains momentum, the entities are committed to continuous improvement, setting a precedent for digital initiatives across the country.

KPITB achieved a significant milestone in KP's Digital Transformation by partnering with the Food Department Khyber Pakhtunkhwa.
The food infrastructure is now digitized and automated, enabling transparent wheat and flour transportation between Khyber Pakhtunkhwa and Punjab. This first-of-its-kind interprovincial Digital System ensures authorized supply, preventing misuse and ensuring a smooth chain within KP.
We thank Punjab Information Technology Board (PITB) for seamlessly integrating Punjab's wheat supply chain with the e-permit system.

A significant milestone for us at KPITB, as we, in collaboration with Code for Pakistan hosted a successful Demo Day & Job Fair for our KP Women Civic Digital Internship Program at Durshal.
Our dedicated interns, many hailing from underrepresented regions of Khyber Pakhtunkhwa, showcased their impressive work on various #civictech projects they've been developing over the last six months.
Our commitment to digital governance initiatives and job creation for the vibrant youth of Khyber Pakhtunkhwa remains unwavering. The online nature of our KP Women Civic Digital Internship Program has allowed these talented women to build their tech careers right from their homes, proving that physical boundaries can't limit ambition and talent.

Khyber Pakhtunkhwa Information Technology Board (KPITB) has signed an agreement with Konnect by HBL to provide citizens with online payment options through KPITB's integrated payment gateway.
This collaboration aims to revolutionize public service delivery by offering secure and convenient payment methods. Citizens will have the ease of paying for public services at their fingertips while ensuring transparency in public payments. The integrated payment gateway will provide multiple payment options for citizens to choose from, tailored to their preferences. Konnect by HBL, as a key operator in the sector, is proudly onboard, and this partnership will greatly benefit the public.

KPITB conducted a comprehensive training session on Khyber Pakhtunkhwa's official Web Portal and Assami Online Job Platform. Focal persons from various government departments, directorates, DC offices, and autonomous bodies attended and received hands-on training.
The KP Web Portal is a one-stop-shop for citizens to access updated and authentic information, while the Assami job platform makes applying for government jobs easier than ever before.